Categorized Requests
Patients choose from 6
clear categories. No more undifferentiated call lights.
The nurse call button
hasn't changed since the 1950s. Your patients
have.The nurse call button hasn't changed since the 1950s. Your patients have.
Cindera replaces the undifferentiated call light with intelligent, mobile-first request routing — on the patient's own phone. No hardware. No IT project. Live in Minutes.Cindera replaces the undifferentiated call light with intelligent, mobile-first request routing — on the patient's own phone. No hardware. No IT project. Live in Minutes.
Intelligent
Routing
Every request auto-routes to the right role - RN, CNA, housekeeping or dieatry
Real-Time
Tracking
Patients see live status updates. Staff see SLA timers. Charge nurses sees everything
Analytics &
HCAHPR
Every request tracked, timed, and tied to the scores hospital leadership measures.
Problem
Every request triggers the same undifferentiated alert
Patient presses a button. A light turns on. Someone walks to the room to find out what they need. Water, bathroom assist, clinical emergency — it's all the same signal.
53%
of nurses say call lights
disrupt work
Nurses are forced to triage and route every Unsorted request manually.
40-50%
of calls are non-
nursing tasks
Water, food, housekeeping - requests that should never reach a registered nurse.
13+ min
average response
time
Slower response times correlate directly with increased patient falls and injuries.
$61K
average cost to
replace one nurse
Burnout-driven turnover costs hospitals $3.9-$5.8M annually.
Solution
Cindera turns every patient request into a routed, tracked, accountable action.
Instead of a single alert, Cindera lets patients categorize requests from their phone. Each request auto-routes to the right staff, tracks SLA times, and escalates if missed.
Categorize at
the source
The patient tells Cindera what they need - nurse, medication, bathroom, housekeeping, food, or urgent - before the request is sent.
Route to the
right role
Bathroom requests go to the CNA. Housekeeping goes to the zone housekeeper. Nurses only get what nurses need to handle.
Track, escalate, report
Every request is timed. If it breaches the SLA, it escalates automatically. Leadership sees it all — response times, resolution rates, HCAHPS
impact.
How It Works
From request to resolution
in under four minutes
Cindera routes each request to the right staff member automatically —
no intercom, no guesswork, no wasted steps.
1
Activate
Patient scans QR or enters 6-digit code. No SignUp. No login.
2
Request
Taps one of six categories. Optional voice or text note.
3
Route
Engine identifies role, checks availability, delivers with SLA.
4
Resolve
Real-time status. Staff resolves. All tracked in analytics.
Three steps and you are live.
Set up once.
Run effortlessly.
Map your hospital, onboard your staff, and go live — Cindera fits into your system without disrupting it.
Map your hospital structure
Define how your facility actually works — floors, wings, rooms, and beds. This is a one-time setup that gives Cindera the context it needs to route every request accurately.
Floors & wingsZones (for housekeeping)Room numbersBed assignmentsUnit structure
Onboard Your Staff
Add every staff member who will receive patient requests. Assign their role, floor, shift, and charge nurse. Bulk CSV import or add individually — new hires get added as they come.
Registered NursesCNAsCharge NursesHousekeepingDietary / Food ServiceSupport Staff
Go Live
Patients activate at admission with a 6-digit code or QR in under a minute. They send requests, staff receive them instantly. You can go live the same day.
Patients can be onboarded continuously from here
Three steps and you are live.
Set up once.
Run effortlessly.
Map your hospital, onboard your staff, and go live — Cindera fits into your system without disrupting it.
STEP 01
Map your hospital structure
Define how your facility actually works — floors, wings, rooms, and beds. This is a one-time setup that gives Cindera the context it needs to route every request accurately.
Floors & wingsZones (for housekeeping)Room numbersBed assignmentsUnit structure
STEP 02
Onboard Your Staff
Add every staff member who will receive patient requests. Assign their role, floor, shift, and charge nurse. Bulk CSV import or add individually — new hires get added as they come.
Registered NursesCNAsCharge NursesHousekeepingDietary / Food ServiceSupport Staff
STEP 03
Go Live
Patients activate at admission with a 6-digit code or QR in under a minute. They send requests, staff receive them instantly. You can go live the same day.
Patients can be onboarded continuously from here
The Patient Experience
Six Clear Options.
No Confusion, No Waiting.
The patient opens Cindera on their phone and sees exactly six things they can ask for. They tap one, add an optional note, and the right person is notified. That's it.
Analytics
Caregiver
Patient
Staff
Nurse
Five interfaces. One
unified system.
From patient bedside to hospital leadership — every stakeholder gets the view they need.
Built for the Metrics That Matter
Designed around the outcomes
hospital leadership measures
Every feature in Cindera traces back to a measurable hospital performance indicator.
HCAHPS
Responsiveness
Staff responsiveness is one of the lowest-scoring HCAHPS domains at ~68% top-box nationally. Cindera directly targets this metric with tracked, timed, accountable response workflows.
Patient Fall
Reduction
38-47% of hospital falls occur during bathroom and toileting activities. Faster bathroom assistance response times directly reduce fall risk and associated liability.
Nurse Burnout &
Retention
58% of US nurses report daily burnout. By routing non nursing requests away from RNs, Cindera reduces cognitive load and lets nurses focus on clinical work.
Deployment
No hardware. No IT project. No waiting.
Cindera
Hardware cost per bed
Zero
Deployment timeline
30 Minutes
EHR integration required
No
Request categorization
AI-routed by role
BYOD only
Zero maintenance
Real-time status tracking
Full SLA and HCAHPS analytics
Legacy
Hardware cost per bed
$2-5K
Deployment timeline
6-18 months
EHR integration required
Yes
Request categorization
Undifferentiated alerts
Wired infrastructure
Maintenance burden
No real-time tracking
No analytics
Be among the first hospitals to deploy Cindera
We're onboarding pilot hospitals now. Request early access and we'll be in touch to discuss how Cindera fits your facility.